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- <p>Before opening a new ticket, please:</p>
- <ol>
- <li>Check that you're in the right place. This is the bug-tracker for many OpenStreetMap related projects but not everything uses this site, so check the following list to make sure there isn't a better place to raise your issue:
- <ul>
- <li>Raise JOSM issues <a href="http://josm.openstreetmap.de/">here</a>.</li>
- <li>Raise JXAPI issues <a href="https://github.com/iandees/xapi-servlet/issues">here</a>.</li>
- </ul>
- </li>
- <li><a href="/report/1?sort=created&asc=1">View the list of tickets</a> to make sure that your bug hasn't already been reported. You should also try <a href="/search">searching</a>.</li>
- <li>Enter your bug descriptively. <i>Be sure you set the 'component' field (e.g. "website" or "potlatch (Flash editor)") so that it goes to the right person</i></li>
- </ol>
- <p>You can also use this to request enhancements.</p>
- <h2>How to be a helpful bug reporter</h2>
- <p>Where you can, always provide "steps to reproduce" - in other words, a series of instructions that the developers can follow to reproduce your bug. The more you can do to pinpoint the problem, the more likely it'll be fixed.</p>
- <ol>
- <li>Give any pertinent details of your system (operating system and version, browser and version, etc.).</li>
- <li>If the problem is with a web page or web application, give its URL. If the problem is encountered with a particular set of data, say what (e.g. a location in <a class="wiki" href="/wiki/OpenStreetMap">OpenStreetMap</a>).</li>
- <li>Explain what you are doing, click-by-click.</li>
- <li>Explain what you expect to happen.</li>
- <li>Explain what is happening instead.</li>
- </ol>
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